Can I return an item?

As a consumer, you are entitled to the benefit of statutory consumer guarantees. If you believe an item is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you might be entitled to a remedy under the consumer law (of either Australia or New Zealand). Consumer guarantees do not apply where the product was damaged due to abnormal use or misuse or after delivery.

(AUS) Our 30-Day Money Back Guarantee policy is a “voluntary” policy that covers products purchased and is in addition to your statutory rights under Australian Consumer Law. Your statutory rights under the Australian Consumer Law apply to products and to bonus offers.
Send the entire item/s back to us within 30 days after receipt (please see How do I return an item) and we will either replace the product, issue you a credit voucher or refund its purchase price, approximately 30 days after we receive your product back in the Zipdeals Distribution facility. please bear in mind we will only refund you the paid amound of the product, less the delivery charges.

If you would like to exchange an item please call Customer Care email customer care at support@zipdeals.com.au

Where an item is purchased with a bonus offer, the bonus must also be returned prior to a refund for the primary product being processed. This is because the provision of the bonus offer is conditional on you purchasing and not returning the primary product. If you are unable to return the bonus offer product or it is not in saleable condition, please contact us, so that alternative arrangements may be put in place.

How do I return an item?

ZIPDALS must receive your return within thirty (30) days from the date of receipt:
in its original condition and packaging with all product components included. In the event the product included a bonus offer, the bonus item must also be returned in its original condition and packaging with all product components included.
together with original proof of purchase; and
returned with the original tags in place and in original condition. Products that are worn or otherwise damaged will not be accepted.
Include the completed Return Advice Form with the returned product and attach the return address label to the outside of the shipping box. Please ensure the original shipping label is removed.
When items are received without the Return Advice Form, we reserve the right to issue a credit voucher as full and final satisfaction of the return.
You must pre-pay all returns postage. We recommend that you return the product via Australia Post Registered Post, with shipment registration and insurance. You assume any and all risk of loss, theft or damage to goods during return transit.
To return jewellery items valued over $3000 please email us at support@zipdeals.com.au
If you would like to access our 30-Day Money Back Guarantee in relation to consumable products, please note that if ZIPDEALS believes an unreasonable portion has been used, ZIPDEALS may apply clause 6.7 and not accept the return.
ZIPDEALS trusts that all returns are made in good faith. If, however, ZIPDEALS has reason to believe that the 30-Day Money Back Guarantee policy is being abused or that a return is otherwise not being made in good faith for whatever reason, we reserve the right to refuse to accept the return of our products under the 30-Day Money Back Guarantee. ZIPDEALS decision in relation to this, is final.
(AUS) Nothing in these T&Cs should be interpreted as affecting any statutory rights under Australian Consumer Law regarding refunds and returns (for example, faulty or damaged products).